Terms & Conditions
Please read these terms carefully before booking services with Skegness & Lincolnshire
1 Company Information
Pro Bright Cleaning Services
Professional cleaning specialists serving Skegness & Lincolnshire with reliable residential and commercial cleaning solutions.
Phone: 01754 270125
Email: info@probrightcleaning.co.uk
Service Type: Domestic & Commercial Cleaning
2 Services Provided
We offer the following professional cleaning services:
- Domestic Cleaning
- Commercial Cleaning
- End of Tenancy Cleaning
- Oven Cleaning
- Carpet Cleaning
- Deep Cleaning Services
- Holiday Let & Airbnb Cleaning
3 Service Area
Our cleaning services are available across Skegness and surrounding areas in Lincolnshire.
We cover locations including:
Skegness, Ingoldmells, Chapel St Leonards, Wainfleet, Burgh le Marsh and nearby areas.
Note: Additional areas may be available upon request.
4 Payment
Our pricing includes all equipment, professional cleaning products, and travel within the service area.
Accepted Methods:
Bank Transfer, Debit/Credit Card, Apple Pay, Google Pay.
Payment is typically required upon completion unless agreed otherwise.
5 Booking & Scheduling
All bookings are managed through our professional scheduling system to ensure efficient service delivery.
We reserve the right to reschedule appointments due to unforeseen circumstances or severe weather conditions.
Our team always communicates clearly to arrange the most convenient time for your cleaning service.
6 Access & Security
Customers must provide safe access to the property when required.
Keys, codes, or instructions may be necessary for holiday lets, rental properties, or commercial locations.
Our staff follow strict security procedures and maintain full confidentiality regarding property access details.
7 Insurance & Liability
We carry professional public liability insurance to protect our clients and team members.
Our company is not responsible for pre-existing damage or general wear and tear.
Important: Please report any concerns within 24 hours of service completion so we can address them promptly.
8 Health & Safety
We use professional-grade cleaning products and follow strict safety procedures during all services.
Customers should inform us of any specific hazards, allergies, or safety considerations at the property.
Our cleaners are fully trained to maintain safe and hygienic working environments.
9 Quality Assurance
All work carried out by Pro Bright Cleaning Services is monitored to ensure consistent high standards.
We value customer feedback and continuously improve our services based on client satisfaction.
We also encourage reviews on Google and trusted platforms to maintain transparency and trust.
10 Environmental Responsibility
We are committed to environmentally responsible cleaning practices wherever possible.
Our team prioritizes eco-friendly products and efficient cleaning methods.
Reducing environmental impact while delivering excellent results is an important part of our company values.
11 Staff & Training
All staff are experienced, reliable, and undergo professional shadowing and training before working independently.
We maintain a consistent team structure to ensure reliability and service quality.
During peak seasons (June–September) we increase staffing levels to meet higher demand.
12 Complaints
We aim to respond to all enquiries and support requests within 3 hours during normal business hours.
If a complaint occurs it will be acknowledged immediately and investigated promptly.
Our goal is always to resolve issues quickly and maintain complete customer satisfaction.
13 Cancellation Policy
Domestic Services
48+ hours: No charge
24–48 hours: 50% charge
Less than 24 hours: 75% charge
Same day: 100% charge
Holiday Let & Commercial
72+ hours: No charge
48–72 hours: 50% charge
24–48 hours: 75% charge
Less than 24 hours / Same day: 100% charge
Exceptions: Genuine emergencies may be considered at management discretion.
Weather: Severe weather reschedules will not incur penalties.
14 Data Protection
We comply with all applicable data protection and privacy regulations.
Customer information is stored securely and used only for providing cleaning services and communication.
Clients may request access, updates, or deletion of their personal data at any time.
15 Limitation of Liability
Liability is limited to the value of the cleaning service provided.
We are not responsible for indirect or consequential losses.
Any claims must be reported within 30 days of the service date.
16 Variations
These terms may be updated periodically to reflect improvements in our services or changes in business operations.
Customers will be notified if significant updates are made to our service policies.
Continued use of our cleaning services constitutes acceptance of the updated terms.
17 Governing Law
These terms and conditions are governed by English law.
Any disputes arising from our services will fall under the jurisdiction of the courts of England.
Our company operates in full compliance with UK legal standards and service regulations.
Questions regarding these terms?
Contact our administration team:
